Dear Wolfgang & EcoSmart team,
Today I want to thank you for your supply & installation of our Herz unit recently commissioned. This Herz unit has, except 1 or 2 minor teething problems, just been an absolute pleasure. Downtime is something we do not know of since this new Herz unit has been installed. My usage of pellets has dropped significantly since the previous unit have been replaced with this Herz 60kW unit. And as we all know that even if you have the best product in the world it will not succeed without the excellent backup offered by you and your team. You guys are always available for questions and always so willing to assist – even after hours and over weekends. It was a pleasure working with your company and I will most definitely recommend you to all my friends and colleagues. Please also feel welcome to pass my contact details on to potential customers should they need reference regarding my experience with Herz units and EcoSmart.
Please relay my message to all concerned.
Once again thank you.
To Whom it concerns
I have recently used Ecosmart on one of my projects to install a Herz 30Kw pellet burner. This supplies hot water to the bathrooms as well as the underfloor heating system.
The system has proven to be very efficient and cost effective. It is about to be connected online so that Ecosmart can directly monitor the unit. Zain has been the technician involved in the installation and setting up of the unit and his knowledge and expertise is excellent. He has been available at short notice to attend to any teething problems and did a very thorough handover with full explanations of the entire system.
Overall I have found Ecosmart and the Herz system to be a good investment in energy efficiency.
Yours Sincerely, Allan Faye.
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Thank-you to you and your team for the wonderful installation of out Herz Pellet boiler. We are simply loving having such a warm cosy home. This has been the first winter that we have really enjoyed in South Africa. (Most homes here are not designed for the cold winter months.) We have been in our new house for a little over a month and have been very impressed with how the system works. There have been one or two teething issues, but I have been extremely impressed with how quickly your service team has responded to my requests, and how easily the issues have been resolved. We are aware of how far out we are, and yet this never seems to be an issue for your company, and we have often had same day or next day service which very much appreciated. Kyle (who I have dealt with predominantly) is very knowledgeable and it is a pleasure to deal with him. Thank-you once again for all your hard work.
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To whom it may concern
I am the proud owner of a Hertz wood pellet burner living in the Cape Town area here in South Africa. Winters here are not nearly as severe as in Europe but cold and wet nonetheless. Our integrated system for our house as installed and maintained by EcoSmart has proved to be a wonderful asset as we have reduced electrical bills as well as very cost effective heating of the home and water. The system has proved to be very versatile in that “our ” personal requirements with regard to times, temperatures, days of the week for both water as well as home heating has been phenomenal.
The layout by EcoSmart of the system and the planning of the original set up, although complicated, was well thought out and functions very well.
The installation was quite major and took longer than anticipated but in the ultimate analysis has proved to be sound and working perfectly, just as advertised.
EcoSmart have handled this project from the start and continue to do so with dedication. Their service has been good and we look forward to many happy years of association with them and your excellent product Herz.